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Inbound Publisher Support Manager (Brazil)

RemoteBrazil, São Paulo, São PauloPublisher Business Development

Job description

— Working on moderation of pending websites;

— Working with clients requests (via email, Skype, Telegram, Whatsapp, phone);

— Working with CRMs;

— Working on transferring clients to/from Account managers;

— Working on optimization of ad campaigns and upsell of clients;

— Support existing clients;

— Helping with KnowledgeBase for Portuguese pages and letters translation.

Job requirements

— Advanced/Fluent in Portuguese;

— Intermediate/Upper-intermediate English;
— Interest in online advertising, the adtech market, and technologies;
— Ability to work with a great volume of information;
— Ability to work with fast reaction to market changes;
— Strong analytical and communication skills;
— Ability to meet deadlines and to work in a team;
— Ability to deal with clients’ complaints and issues;
— Ability to learn fast.

Will be a plus:

— Experience in digital advertising, marketing, or similar field;
— Experience in supporting the customers;
— Knowledge of CRM systems; also Hubspot, Jira, Confluence.